All orders can be canceled until they are shipped. If your order has been paid and you need to change or cancel it, please contact us within 12 hours of placing it. You can use the following link to contact support https://selfcaremix.shop/contact-us/ .
Within 14 days of receiving the parcel, you can ask us for:
· A full refund if you don’t receive your order
· A full refund if your order does not arrive within the guaranteed time (1-3 business days not including 1 business day processing time)
· A full or partial refund if the item is not as described (Send a picture to support)
· A full refund if your item is damaged (Send a picture to support showing damage)
Full refunds are not available under the following circumstances:
· Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
· Your order does not arrive due to exceptional circumstances outside our control (e.g. delayed by a natural disaster).
All our products are backed with a 14-day money back guarantee. Just email us using our contact form https://selfcaremix.shop/contact-us/ if you’d like a refund.
Yes, you can! Simply contact support and let us know the name of the person who placed the order, the item you want exchanged, the date the order was placed as well as the item you want as a replacement.
Can I return my purchase?
All our products are backed with a 14-day money back guarantee. Just contact us and we will refund the purchase price.
If you are not satisfied with your purchase, you can return it for a replacement or refund. You must return items at your expense. If you return a product that arrived on time and wasn’t damaged you will be accessed a restocking fee to cover the original shipping cost. The fee will be deducted from your refund.
Please contact us first here https://selfcaremix.shop/contact-us/ and let us know the name of the person who placed the order, the item you want refunded or exchanged and the date the order was placed.
Please do not send your purchase back to us unless we authorize you to do so.
Hygiene and our customers’ safety is our top priority, which is why there are specific types of products that can’t be returned such as:
· Face and body products if opened, used, or have a broken protective seal
· Underwear if the hygiene seal is not intact or any labels have been broken
· Swimwear if the hygiene seal is not intact or any labels have been broken
· Pierced jeweler if the seal has been tampered with or is broken